If you have any questions, don't hesitate to contact us at info@mirimponsa.com

Shipping policy

Where can I receive my order?

You can choose to receive your order at the address you indicate or to pick it up at any of our stores.

What are the costs for delivery?
  • Spain: Purchases over 100€, free shipping. For purchases under 100€, 5€ of shipping costs will be charged.
  • European Union: Purchases over 100€, free shipping. For purchases under 100€, 15€ of shipping costs will be charged.
  • Rest of the world: Purchases over 100€, free shipping. For purchases under 100€, 20€ of shipping costs will be charged.
When will I receive my order?

We will manage your order the same day of purchase or the next day. As soon as we send it, you will receive an email with the tracking information.

The usual terms of receipt of orders are:

  • Spain: 2 to 3 working days from receipt of payment.
  • European Union: 3 to 5 working days from receipt of payment.
  • Rest of the world: From 10 to 15 working days from receipt of payment.

Terms and return policy

Can I exchange or return an item purchased?

If you are not 100% satisfied with your purchase, you can change it or return it without any cost.

What should I do to return an article?

Contact us by sending an email to info@miriamponsa.com requesting the return of the item or an exchange of size or model. We will order a pick up appointment at the address that you indicate.

If you may prefer it, you can exchange or return the article at any of our stores.

Can I exchange the size directly in the store?

Yes, you can exchange the size or model in our physical stores directly.

Which is the deadline to request an exchange or return?

The deadline of any exchange or return is 15 days after we confirm the shipment.

Do I have to pay anything to make the change or return?

Changes and returns are free of charge.

When will I receive my refund?

After receiving the returned product and checking that it is in perfect condition and with the corresponding labels, we will proceed to refund the amount of the returned piece or pieces.
As soon as we proceed to refund the money we will send you a confirmation e-mail. The amount is always refunded at the account used for the payment.

Payment methods

What payment methods are available?

You can pay for your order by:

  • Credit card: Visa, Visa Electron, American Express and Mastercard.
  • Paypal
  • Bank transfer.
Can I get an invoice?

Yes, you have to request it by sending an email to info@miriamponsa.com

Size guide


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